Enerworks Inc.
Last Updated: October 16, 2026
1. Introduction
Enerworks Inc. (“Enerworks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, purchasing products, or communicating with us.
This Privacy Policy describes how we collect, use, disclose, store, and protect personal information through our website, https://enerworks.com, and related e-commerce services.
2. Information We Collect
Depending on how you interact with our website, we may collect:
- Contact information: Name, company name, email address, telephone number, and billing and shipping addresses.
- Account information: Username, account details, and customer account preferences.
- Order information: Products purchased, quantities, prices, applicable taxes, shipping selections, transaction details, and order history.
- Business information: Dealer or Distributor account classification and Tax ID / Employer Identification Number (EIN) when required for U.S. shipments.
- Payment information: Payment method, transaction status, payment references, and related billing details. Payment card information is processed through our payment service provider.
- Technical information: IP address, browser type, device information, website usage information, and cookie-related data.
- Communications: Information provided when contacting us with questions, warranty inquiries, returns, or customer service requests.
We seek to collect only information reasonably necessary for our business activities and the services we provide.
3. How We Use Personal Information
We use personal information to:
- Process, confirm, and fulfill customer orders.
- Calculate shipping rates, applicable taxes, and order totals.
- Process payments, refunds, cancellations, and returns.
- Arrange shipments and provide delivery tracking information.
- Create and manage customer accounts.
- Apply authorized Dealer and Distributor pricing.
- Respond to customer inquiries and provide technical or product support.
- Maintain transaction records and comply with applicable legal obligations.
- Protect our website against fraud, unauthorized access, and misuse.
- Analyze website performance and improve the customer experience.
We do not use customer information for unrelated purposes without an appropriate legal basis or consent where required.
4. Customer Accounts
Customers may create an account to manage their personal information, view order history, and simplify future purchases.
Account holders can update their billing and shipping addresses through the My Account section of our website.
Customers may contact Enerworks to request assistance with accessing, correcting, or deleting their personal information, subject to applicable legal and recordkeeping requirements.
5. Payment Processing
Enerworks uses Stripe to process online credit card payments.
When you make a purchase, information necessary to authorize and process the transaction may be transmitted securely to Stripe, including transaction amounts, billing information, and payment details.
Enerworks does not intentionally store complete credit card numbers or card security codes in its WooCommerce order records.
Stripe processes payment information according to its own privacy and security practices.
For additional information, visit: https://stripe.com/privacy
6. Shipping and Delivery Services
Enerworks uses third-party shipping providers and shipping management services to calculate shipping charges, prepare shipping labels, fulfill orders, and provide tracking information.
These services include:
- FedEx
- Purolator
- PluginHive WooCommerce Shipping Services
Information shared for these purposes may include customer names, delivery addresses, telephone numbers, email addresses, package information, order details, and other information necessary to process a shipment.
These providers may process information according to their respective privacy policies.
7. Google Analytics
Enerworks uses Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as pages visited, approximate geographic location, browser and device information, interactions with website content, and visit duration.
Google Analytics uses cookies or similar technologies to collect and analyze website usage information.
We use this information to evaluate website performance, identify technical issues, and improve our website and customer experience.
For more information about Google’s use of information collected from websites and applications, visit:
Where required by applicable law, we will obtain appropriate consent before using non-essential analytics technologies.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies for functions such as:
- Maintaining shopping cart contents and checkout sessions.
- Supporting customer login and account functionality.
- Remembering certain website preferences.
- Maintaining website security.
- Measuring website traffic through Google Analytics.
Some cookies are necessary for the website and online store to function properly. Others, including certain analytics cookies, may be optional depending on applicable privacy requirements.
You can manage or restrict cookies through your browser settings. Disabling essential cookies may affect shopping cart, checkout, or account functionality.
9. Sharing Personal Information
Enerworks does not sell customer personal information.
We may share personal information with service providers when reasonably necessary to operate our business, including:
- Payment processing providers.
- Shipping carriers and fulfillment platforms.
- Website hosting and technical support providers.
- Website analytics providers.
- Professional advisers and service providers assisting with legitimate business operations.
We may also disclose information where required by law, legal process, or a valid regulatory request.
We limit information sharing to purposes reasonably connected with the services provided.
10. Storage and Retention of Information
Enerworks retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.
Order and transaction records may be retained after an order has been completed to meet accounting, tax, warranty, or other legal requirements.
Customer account information may be retained while an account remains active or until deletion is requested, subject to applicable retention obligations.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
11. Information Security
Enerworks uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
These measures may include secure website connections, access controls, payment processing safeguards, software maintenance, and security monitoring.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
12. International Data Processing
Enerworks operates in Canada and serves customers in Canada and the United States.
Some of our technology, analytics, payment, hosting, and shipping service providers may process or store information outside Canada, including in the United States or other jurisdictions.
When personal information is processed outside Canada, it may be subject to the laws and lawful access requirements of the jurisdiction where it is processed.
13. Your Privacy Rights
Subject to applicable law, you may request to:
- Access personal information held about you.
- Correct inaccurate or incomplete personal information.
- Withdraw consent for certain uses of personal information.
- Request deletion of personal information where permitted.
- Obtain information about how your personal information is used or disclosed.
Certain information may need to be retained to meet legal, contractual, accounting, tax, or legitimate business requirements.
To submit a privacy request, contact us using the information in Section 17.
14. Marketing Communications
If Enerworks offers promotional communications, we will send them in accordance with applicable laws and consent requirements.
Customers may withdraw consent to optional marketing communications at any time.
Transactional communications, such as order confirmations, payment notifications, shipping updates, and customer service messages, may still be sent when necessary to complete or support a transaction.
15. Third-Party Websites
Our website may contain links to websites operated by manufacturers, shipping companies, payment providers, or other third parties.
Enerworks is not responsible for the privacy practices or content of third-party websites.
We encourage visitors to review the privacy policies of websites they access.
16. Changes to This Privacy Policy
Enerworks may update this Privacy Policy to reflect changes in our services, technologies, business practices, or applicable legal requirements.
Any updated policy will be posted on our website with a revised Last Updated date.
Where required by law, we will provide additional notice or obtain consent for material changes in how personal information is used.
17. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:
Enerworks Inc.
470 Industrial Avenue
Woodstock, Ontario N4S 7L1
Canada
Email: [email protected]
Website: https://enerworks.com